Mission Hills Water Damage Pros is a water damage and mold restoration service for Mission Hills, CA and the nearby San Fernando Valley. It is built around one idea. When water is spreading through a home, the caller needs a person on the phone at any hour, a plain explanation of the plan and a crew sent the same day when one is available.
The business address is 11100 Sepulveda Blvd, Mission Hills, CA 91345, and the phone line is (818) 337-2642. The line is open 24 hours a day, every day. Restoration is carried out by licensed and insured professionals.
What we do
The work covers emergency water removal, water mitigation, water damage cleanup, water damage repair, flood damage restoration and mold remediation. Each has its own page on the services page. The aim is to take a home from wet to dry to repaired, in an order that protects the structure.
Standards and how work is described
The published industry standards for this work are ANSI/IICRC S500 for water damage restoration and ANSI/IICRC S520 for mold remediation. They are named here because they describe how the trade works, and you can ask any company whether its crews work to them. Naming a standard is not a claim of a certification.
Before work starts, the scope of work and how the price is built are explained in plain words. Moisture readings and photos are taken so you have a record. That documentation helps if you file an insurance claim, though no one can promise how an insurer will respond.
What we do not do
- We do not repair plumbing, roofs or foundations. Those are separate trades.
- We do not waterproof basements. If water keeps entering, we will say you need a waterproofing contractor.
- We do not rent drying equipment for you to run yourself.
- We do not promise that mold will never come back, because that depends on moisture control.
- We do not promise insurance approval or a specific arrival time.
Saying what is outside the scope is part of being honest. A caller who knows the limits can plan the whole repair, not just the part we handle. It also keeps expectations realistic.
Where we work
The area includes Mission Hills and its neighbors, Sylmar, San Fernando, Granada Hills, Pacoima and Panorama City. Each has a page on the service areas page, written around its own housing, utilities and local conditions. Mission Hills is part of the City of Los Angeles, with water from the Los Angeles Department of Water and Power.
We write about local conditions only when they can be checked with a public source. Where a figure is not available, we point you to the right office instead, such as the FEMA Flood Map Service Center, the city building department or the California Department of Insurance. That is slower than guessing, and it is more useful.
How a call works
You call
A person answers and asks what is wet and where the water came from.
First steps
The dispatcher explains what to shut off and what to leave alone.
Crew arranged
A crew is sent the same day when one is available.
Scope explained
The scope and price are explained before work starts.
Calls to our line may be recorded for quality and training purposes. Details are in the privacy policy. If you would rather read first, the blog has guides on ceilings, mold and drying written for Mission Hills homeowners.
How to use this site well
Start with the service page that matches what you see, then the area page for your part of the San Fernando Valley. Each one explains what happens on a job, which materials can be saved and what to do before help arrives.
The blog answers common questions about mold, ceilings, floors and drying in plain language. None of it replaces an inspection, because moisture hides, and a meter reading beats a guess every time.
What we ask of every caller
Tell the dispatcher where the water came from, how long it has been there and what it has touched. Say whether power is on in the wet area and whether anyone in the home has health concerns. Those answers shape the first instructions you hear.
Take photos before moving anything, and keep receipts for temporary steps like towels or a rented fan. Your insurer may ask for them later.
If you are unsure whether your situation counts as an emergency, treat standing water, a wet ceiling, a sagging wall or any smell of sewage as urgent. A short call costs nothing and the dispatcher can tell you whether it can wait.
Contact
For emergencies, call (818) 337-2642. For general questions, use the email address shown in the footer. You can also see the contact page for the address and a map.