This policy explains how Mission Hills Water Damage Pros handles information when you visit this site or call our line. This is a call-only business, and the site does not contain forms that collect information from you. The policy is written in plain language so you can see what applies.
Calls to our line
Calls to our line may be recorded for quality and training purposes. When you call, we may ask for your name, address, phone number, a description of the problem and your insurance company, so that a crew can be sent and a scope explained. We use that information to respond to your request.
Do not share payment card numbers or government ID numbers by phone unless a dispatcher has clearly explained why they are needed. You may ask us not to record a call, and we will explain what that means for how we can help.
Information on this site
This site does not have contact forms, accounts or checkout. We do not ask you to type personal information into any page. If you email us, we receive the email address and anything you write, and we use it to reply.
Pages may embed third-party content such as maps and web fonts. These are served by the providers, who may receive technical information such as your IP address and browser type, under their own policies. You can review those policies on the provider websites.
How we use and share information
We use information from calls and emails to arrange service, explain scope and price, keep records and improve our service. We may share it with the crews and professionals who perform the work, with your insurer when you ask us to document a loss and where the law requires it.
Retention and your choices
We keep records for as long as needed to provide service and meet legal and business needs. You may ask what information we hold about you, ask for corrections, or ask us to delete it where the law allows. Contact us by email at the address in the footer.
Children
This site is meant for adults who manage or own property. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time and will post the new version on this page with a new date. This version was posted on October 27, 2026.
Contact
Questions about this policy can be sent to [email protected] or raised by phone at (818) 337-2642. The business address is 11100 Sepulveda Blvd, Mission Hills, CA 91345.