The fastest way to reach us is to call (818) 337-2642. The line is open 24 hours a day, every day, including nights, weekends and holidays. There is no form on this site, because a phone call gets a dispatcher working on your problem right away.
Business details
Phone
Call (818) 337-2642 for emergencies and for general questions. The line is staffed 24/7.
Address
11100 Sepulveda Blvd, Mission Hills, CA 91345.
[email protected] for non-urgent questions. For water in your home, call instead.
Hours
Emergency dispatch is 24/7. Email replies come during normal business hours.
What to have ready when you call
- Your address and nearest cross streets.
- Where the water came from, if you know, and whether it is still running.
- Which rooms are wet, and whether water reached outlets or the panel.
- Whether the water looks clean, dirty or smells like sewage.
- Whether you rent, own or manage the property.
- Your insurance company name, if you plan to file a claim.
If you do not know some of these, call anyway. The dispatcher can ask questions and help you work it out. In an emergency, speed matters more than perfect information.
Electrical or gas risk
If water has reached outlets, a panel or a gas appliance, stay out of the area and call 911 or the utility first. Then call us. Do not enter standing water near electrical equipment.
Where we are
The office address is on Sepulveda Boulevard, the main commercial road in Mission Hills. The map below shows the location. Crews travel from there to the surrounding San Fernando Valley, and the service areas page lists where.
Contact questions
Can I request a callback online?
There is no form on this site. Calling the line is the quickest way to reach a dispatcher.
Do you work outside Mission Hills?
Yes. The nearby places on the service areas page are covered, and a dispatcher can confirm your address.
Is the office open for walk-ins?
The emergency line is the main way to reach us. Call before visiting.